Recently, a patient took to social media to share the experience she had at our dental practice. Along with a glowing review of our office, she mentioned one thing in particular that really hit home for me, and prompted this blog post: “When you're sitting in a waiting room, you overhear a lot of office chatter, and it's so refreshing to hear ladies building each other up instead of gossiping when one leaves the room..."
Gossip in the workplace unfortunately comes hand-in-hand with working with others. Despite one’s best efforts to maintain a certain level of professionalism, issues can -— and often do -— crop up that must be addressed immediately. The negative side effects of office gossip are staggering, and can actually lead to a decline in business if not resolved in a timely matter. Gossip promotes a working environment that spoils any chance of creating healthy employee relationships -— they are doomed before they can even begin. Workers can never be quite sure who else is "listening” when speaking to a co-worker in confidence, or whether something they say may come back to bite them in the future.
In addition, the patient who wrote this social media review illustrates how perceptive patients are. Just because a patient is out of sight in the waiting area does not mean they cannot hear every exchange between employees. If a patient hears staff speaking inappropriately about one another, how on earth must this patient think staff discusses other patients when they are not present? This cannot feel particularly comforting from a patient perspective, and may actually create a sense of extreme unease while waiting to be seen. Uneasy patients are less-likely to come back for treatment, and are also more likely to tell their friends/family to avoid a certain dental practice.
Happy and content employees rarely feel the need to gossip. This is the key difference between offices with low morale, and those that flourish. Staff may need to vent on occasion when a project is stressing them out, but gossip about other staff, the boss, or the company? Not really. For the most part, they are happy, empowered, and treated well. They see no reason to gossip, because they know that a problem can and will be fixed if bought to attention. Why gossip about a problem when you can fix it?
Employees in flourishing offices also tend to have a broader scope of interaction with their co-workers than those which are simply “work-related”. Of course they don’t know every minute detail of each others' lives, but they know that -— for example —- Cathy is going to a concert this weekend, Samantha is running a race to raise money for a local hospital, or John has his driving test coming up. It’s these little “additional” qualities that can make the difference between a healthy work environment, and a toxic one. Staff will be more willing to go the extra mile for co-workers and the company, and less inclined to sabotage a positive work environment with negative behaviour. The result? A happy office with happy staff, treating happy patients! What’s not to love?
Mint Dentistry has two locations. See which one is most convenient for you!
Mint Dentistry Queen West
Two free parking spots reserved for patients right in front of our door. Eastbound streetcar stop: Beaconsfield. Westbound: Abell.
Sat: 8am to 1pm once a month
Mint Dentistry Junction
The number 40 Junction bus runs every ten minutes or better and stops at Quebec Ave. both eastbound and westbound. One hour and three hour free parking often available on side streets.
Sat: 8am to 1pm once a month